At Rafeh International, we strive to ensure customer satisfaction by delivering high-quality custom sportswear and uniforms. If you are not completely satisfied with your purchase, we offer a refund and returns policy under the conditions outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item is defective, damaged, or incorrect due to our mistake.
  • The return request is made within [X] days of receiving the order.
  • The product is unused, unwashed, and in its original condition with tags and packaging intact.
  • Customized or personalized items cannot be returned unless they are faulty or incorrectly made.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [your email/phone number] with your order details and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Ship the product back to our address at your expense unless the return is due to our error.
  4. Once received, we will inspect the item and notify you of approval or rejection.

3. Refund Policy

  • If your return is approved, we will process your refund to the original payment method within [X] business days.
  • Shipping fees are non-refundable unless the return is due to our mistake.
  • If the item is found to be used, damaged (by the customer), or not in its original condition, the refund request will be denied.

4. Exchanges

We offer exchanges only for defective or incorrect items. If you need a replacement, please contact us within [X] days of receiving the order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized products
  • Used or washed apparel
  • Items returned without prior authorization